Enhancing Mental Well-Being through TeleBehavioral Health

Innovations & Initiatives, Health & Wellness


woman participates in telehealth session with behavioral health provider

As the leader in government-sponsored healthcare, Centene is uniquely positioned to assess the impact of the COVID-19 pandemic and associated barriers to care.

Through Centene's local approach, we address not only the physical health of our members but also their behavioral health needs and many social determinants of health. In light of the COVID-19 pandemic, it’s become increasingly clear that behavioral health is a major element of overall wellness.

According to Mental Health America, "the number of people screening with moderate to severe symptoms of depression and anxiety has continued to increase throughout 2020 and remains higher than rates prior to COVID-19." The ability of underserved populations to access behavioral health services via telehealth is crucial.

At Centene, based on total paid amounts, nine of the top ten primary diagnoses treated in a telehealth context are behavioral health disorders, and demand for virtual behavioral health services is expected to increase. Our commitment to providing access to telehealth services, particularly TeleBehavioral Health (TeleBH), will continue as we improve the health of those we serve.

A recent white paper from Centene Advanced Behavioral Health outlines recommendations, best practices, and the many benefits of TeleBH. Through access, quality of care, strong support of provider partnerships, and influencing national and state policy, TeleBH can enhance the mental well-being of individuals and families across the country.

 Open a PDF of the full white paper, titled "Behavioral Health as a Critical Component for TeleHealth Strategy." (PDF)

Learn more about how Centene uses innovative technology to mitigate disparities and increase access to high-quality healthcare.