Hurricane Irma Recovery

Sunshine Health has resumed normal operations in the wake of Hurricane Irma. Cleanup continues, and many are still without power. Please continue to stay safe.

RECOVERY ASSISTANCE: For information about state programs that can assist with recovery efforts, please visit the Florida Division of Emergency Management website here. 

INSURANCE AND CONSUMER ASSISTANCE: For information about FEMA eligibility, disaster unemployment assistance, price gouging and other consumer aid tips and programs, visit Florida’s Division of Consumer services here. 

CRISIS HOTLINE: Sunshine Health, Envolve PeopleCare™ and LifeShare have joined forces to offer a 24-hour toll-free crisis hotline at 1-877-941-8079 for anyone affected by Hurricane Irma. If you, or someone you know, would like to connect to a licensed professional, call 1-877-941-8079. The line is staffed by healthcare professionals who can offer one-on-one counseling as well as referrals to additional local resources. This is a free service for the community. You do not need to be a Sunshine Health member to call. Spanish speaking services are available.

MEMBERS: Gov. Rick Scott declared a state of emergency, which means you may continue to refill your prescription medications early in accordance with s.252.358 F.S.

PROVIDERS: Sunshine Health implemented a policy for continuity and payment of services during and outside of the disaster grace period for Hurricane Irma. This policy is for our Medicaid, Child Welfare and Long Term Care members. The policy and operational detail may be found here.

For questions about claims payment for services provided during or around the disaster grace period, email Center_Escalation@centene.com or call 844-477-8313. 

Thank you for serving our members every day and especially during this time.